Privacy Policy

1. Introduction

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At Clarity Coaching, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you access our coaching services or website, in accordance with applicable data protection laws including:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data

• General Data Protection Regulation (GDPR) – for clients located in the EU/EEA

• UK GDPR and Data Protection Act 2018 – for clients in the United Kingdom

• Other applicable international privacy regulations for clients globally

 

By accessing our services, you consent to the collection and use of your personal information as outlined in this policy.

 

2. Who This Policy Applies To

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This policy applies to all clients and users globally, except where local laws require specific modifications.

We do not offer coaching services to minors under the age of 18, and do not knowingly collect data from children.

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3. What Personal Data We Collect

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We may collect the following types of personal data:

• Identification Data: Name, country of residence, gender (optional)

• Contact Information: Email address, phone number, billing address

• Coaching Data: Intake form responses, session notes, goals, client reflections

• Transactional Data: Payment and invoicing details (processed via secure third-party providers)

• Technical Data: IP address, device/browser type, website usage data (cookies/analytics if applicable)

 

You voluntarily provide most of this data when booking or participating in coaching sessions.

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4. Why and How We Use Your Data

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We collect and process personal data for the following lawful purposes:

- PurposeLegal Basis

- To provide coaching servicesContractual necessity

- To respond to enquiries and communicate with youLegitimate interest / consent

- For invoicing, payment, and business operationsLegal obligation / contract

- To send updates, content, or resourcesConsent (you can unsubscribe anytime)

- To protect our legal rightsLegitimate interest / legal obligation

- We do not sell, rent, or share your data for advertising purposes.

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5. International Clients & Data Transfers

As a UAE-based coach serving clients globally, we may process or store your data in different countries, including:

• The United Arab Emirates

• The European Union (EU)

• The United Kingdom (UK)

• The United States, if using third-party service providers

 

We ensure adequate safeguards for international transfers in compliance with:

• Standard Contractual Clauses (SCCs) for EU/UK clients

• Binding corporate rules and secure cloud hosting providers

• Any local requirements under applicable law

 

6. Your Rights (Global Overview)

Depending on where you live, you may have the following rights:

 

For EU/UK Clients (under GDPR):

• Access: Know what data we hold about you

• Correction: Ask us to correct incorrect information

• Erasure: Request deletion of your data

• Restriction: Limit how we use your data

• Portability: Receive your data in a usable format

• Objection: Say no to certain types of processing

• Withdraw consent: At any time, without affecting prior lawful processing

 

For UAE Clients:

• Rights of access, correction, erasure, objection, and data portability under Federal Law No. 45 of 2021

 

For Other Regions:

• We will honour your rights under local privacy laws to the extent applicable

• To exercise any of these rights, please email us at hema@claritycoachingcoach.com. We respond within 30 days unless local law requires otherwise.

 

7. Data Storage & Retention

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Your data is stored securely using encrypted, password-protected systems. We retain your data only as long as necessary to:

• Provide services and comply with legal/tax obligations

• Maintain accurate business records (typically up to 7 years)

• Resolve disputes or enforce agreements

You may request earlier deletion unless retention is required by law.

 

8. Confidentiality & Security Measures

All coaching sessions are confidential, and we do not share session content unless:

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• You give explicit consent

• Disclosure is required by law, or if there is a risk of harm to yourself or others

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We protect your data using:

• Encrypted cloud storage (e.g., Google Workspace)

• Secure booking/payment platforms (e.g., Stripe, Calendly)

• Strong passwords and 2-factor authentication

• Minimal access protocols (only the coach can view your session notes)

 

9. Cookies & Analytics (Website Use)

If applicable, we may use:

• Cookies to enhance website functionality

• Analytics tools (e.g. Google Analytics) to monitor traffic and performance

You can accept or decline cookies through your browser settings or any cookie banner we provide.

 

10. Changes to This Policy

We may occasionally update this policy. If changes are significant, we will notify you by email or via our website.
We recommend reviewing this page periodically.

 

11. Contact & Complaints

For any privacy-related questions or complaints, please contact hema@claritycoachingcoach.com
 

If you are located in the EU/UK, you may also lodge a complaint with your local data protection authority.

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